Shipping & returns

1. Shipping Your Items

Sellers are responsible for shipping their sold items to buyers. If you're using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.

By selling on "our website", you agree to:

A. Provide an accurate "ships from" address.
B. Specify your shipping costs and processing times in your listings.
C. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through Conversations. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.
D. Comply with all local and international shipping and customs regulations. We know that shipping and customs regulations can be tough to read, so check out these Help articles on international shipping using United States Postal Service (USPS), Canada Post, Royal Mail, and Australia Post.
E. Ship to the address listed on the website receipt.
F. Mark the order as shipped when you ship it, which automatically marks your order as shipped. Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive a notification.
G. Charge an appropriate amount for shipping. US and Canadian sellers can use calculated shipping to have shipping costs calculated automatically.

By entering tracking information or delivery confirmation on "our platform", you're giving us permission to collect and share this data received from your chosen shipping carrier with the buyer.

In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided on "our platform". If a buyer does not receive their order, they may file a case against your shop. Please see this Help article to learn more about "our platform"'s case system.

But don't fret, "our platform" offers protection to sellers who meet our Seller Protection Program requirements. Read more about Seller Protection here.

2. "our platform" Shipping Labels

Sellers in the United States, Canada, UK, and Australia who accept "our platform" Payments or PayPal as a payment method are able to use "our platform" Shipping Labels.

By using "our platform" Shipping Labels, you agree that:

A. All shipping labels will only be used to ship corresponding "our platform" orders.
B. Shipping labels may not be transferred or sold to a third party.
C. You are fully responsible for the contents of any parcels you ship using "our platform" Shipping Labels. In addition to "our platform"’s policies, you agree to comply with the terms and conditions and any other policies or rules imposed by the carrier you use to ship your items.
D. "our platform" is not responsible for any issues you may encounter while items you ship using "our platform" Shipping Labels are in transit. That means that if an item is lost, damaged, or arrives later than expected, you will have no recourse against "our platform". Please review the carrier’s terms and conditions for more information on how they handle parcels that are lost, damaged, or delayed.
E. "our platform" reserves the right to remove your access to "our platform" Shipping Labels at any time and for any reason.

USPS Labels

US sellers can purchase USPS postage on "our platform" to fulfill their orders. By using USPS postage, you agree to comply with the USPS rules and USPS Privacy Statement.

Sellers may request a refund for USPS postage within 10 days of creating a label, as long as the label has not been used to ship a package. USPS reviews refund requests, and "our platform" will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a USPS shipping label, please take a look at this Help article.

FedEx Labels

US sellers can purchase FedEx shipping labels on "our platform" to fulfill their orders. By using FedEx shipping labels, you agree to comply with the FedEx Service Guide.

Sellers may request a refund for FedEx shipping labels within 10 days of creating a label, as long as the label has not been used to ship a package. "our platform" processes refund requests, and we will notify sellers after their request has been approved or denied. For more information on how to cancel and request a refund for a FedEx shipping label, please check out this Help article.

Canada Post Labels

By using Canada Post shipping labels, you agree to comply with Canada Post rules.

Sellers may request a refund for Canada Post shipping labels within 15 days of creating a label, as long as the label has not been used to ship a package. Canada Post reviews refund requests, and "our platform" will notify sellers after a request has been approved or denied. For more information on how to cancel and request a refund for a Canada Post shipping label, please take a look at this Help article.

Royal Mail Labels

UK sellers can purchase Royal Mail postage on "our platform" to fulfill their orders. By using Royal Mail postage, you agree to comply with the Royal Mail "our platform" Program rules including Royal Mail Restricted and Prohibited Goods, and the UK Government Webpage on “Shipping Dangerous Goods”.

UK sellers acknowledge and agree that any Royal Mail Trademarks © and Trademarks of Royal Mail Group Ltd displayed on "our platform".com or in any "our platform" communication may not be copied or reproduced in any way, without the further written permission of Royal Mail.

UK sellers may request a refund for Royal Mail postage within 14 days of creating a label, as long as the label has not been used to ship a package. Royal Mail reviews refund requests, and "our platform" will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a Royal Mail shipping label, please take a look at this Help article. For more information on how to file a claim for a lost or damaged package with Royal Mail, please take a look at this Help article.

Australia Post Labels

By using Australia shipping labels, you agree to comply with the applicable Australia Post's Terms & Conditions.

Sellers may request a refund for Australia Post shipping labels within 14 days of creating a label, as long as the label has not been used to ship a package. Australia Post reviews refund requests, and "our platform" will notify sellers after a request has been approved or denied. For more information on how to cancel and request a refund for a Australia Post shipping label, please take a look at this Help article. For more information on how to file a claim for a lost or damaged package with Australia Post, please take a look at this Help article.

3. Shipping Insurance

When you use "our platform" Shipping Labels, you can purchase parcel insurance to protect your shipments. Insurance is available through Shipsurance for USPS and FedEx shipping labels and through Canada Post for shipping labels purchased from Canada Post. Parcel compensation is available through Royal Mail for shipping labels purchased from Royal Mail.

Shipsurance Insurance

You may purchase parcel insurance from Shipsurance Insurance Services, Inc. for packages that are shipped using USPS or FedEx shipping labels. If you choose to purchase insurance from Shipsurance, you agree to the Shipsurance Coverage Rules.

If you purchased parcel insurance from Shipsurance for a USPS shipping label and need to file a claim, please check out this Help article. To file a Shipsurance claim for a FedEx shipping label, please have a look at this Help article.

Canada Post Insurance

You may purchase parcel insurance from Canada Post for packages that are shipped using Canada Post shipping labels. Insurance claims for packages sent using Canada Post labels are handled exclusively by Canada Post.

If you purchased parcel insurance from Canada Post and need to file a claim, please check out this Help article.

Royal Mail Compensation

All Royal Mail delivery services offer inclusive compensation at different levels. When selecting the Royal Mail service, make sure you check the compensation level is right for the value of the item you are sending. Compensation claims for packages sent using Royal Mail labels are handled exclusively by Royal Mail.

If you purchased parcel compensation from Royal Mail and need to file a claim, please check out this Help article.

Australia Post Insurance

You may purchase parcel insurance from Australia Post for packages that are shipped using Australia Post shipping labels. Insurance claims for packages sent using Australia Post labels are handled exclusively by Australia Post.

If you purchased parcel compensation from Australia Post and need to file a claim, please check out this Help article.

4. Fees

The cost of a shipping label will depend on the origin, destination, weight, and dimensions of the package. If you add signature confirmation, insurance, or Royal Mail parcel compensation, fees will be added to the total cost of the label at the point of purchase. All fees for USPS, FedEx, Canada Post, Royal Mail, and Australia Post shipping labels, Shipsurance, Canada Post parcel insurance, Royal Mail parcel compensation, and Australia Post parcel insurance will appear separately on your payment account and will specify the name of the service provider and the shipping label number.

If you purchase Canada Post shipping labels, the cost of each shipping label, taxes, and parcel insurance will appear separately on your payment account. When you purchase a Canada Post label, the fees will appear in Canadian Dollars (CAD) and US Dollars (USD) in the total cost summary. All final label charges will be listed on your payment account in CAD.

If you purchase Royal Mail shipping labels, the cost of each shipping label, taxes, and parcel compensation will appear separately on your payment account. When you purchase a Royal Mail label, the fees will appear in British Pounds (GBP). All final label charges will be listed on your payment account in GBP.

If you purchase Australia Post shipping labels, the cost of each shipping label, taxes, and parcel insurance will appear separately on your payment account. When you purchase a Australia Post label, the fees will appear in Australian Dollars (AUD). All final label charges will be listed on your payment account in AUD.

Please see the Fees and Payments Policy for additional information.